Shipments and returns

Your pack shipment

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via DHL or BRT Bartolini with tracking number. It is also possible that goods are left available for pick-up ex-works by your forwarder or directly by yourself.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

When goods arrive at destination it is your responsability to verify that the package is unopened and without damage. In this case it is necessary to accept the goods adding a note on the forwarders paperwork in order to make future claims for damages

Boxes are amply sized and your items are well-protected.